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Contact Us

202-885-2575

mailservices@american.edu

Closed Dec 23 - Jan 1;
Normal hours: Mon - Fri: 8 - 12:30 and 1:30 - 5 p.m.;
Sat (Fall/Spring): 10 a.m. - 2 p.m.;
Sat (Summer): Closed;
Sun: Closed;
Locker access for packages (with AU ID card):
7 a.m. - 7 p.m. (8 p.m. in summer), 7 days a week

Mail Services 4400 Massachusetts Avenue NW Washington, DC 20016 United States

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For questions about our maliing address, maximum package size, and normal package pickup hours, please refer to our general mailing information page.Ìý

Question: What is the first day when Mail Services will receive packages for Fall 2024 move in?

Answer: August 14, 2024. If you are away for the summer or coming to AU for the first time in fall 2024, please don't send packages before this date.Ìý

Question: Will all packages be picked up in the Mail Services area during move in?

We will have additional satellite areas for package pick up during move in. The location of the package will be in the routing notes received in your package alert.

Question: What dates will Satellite Mail Services operate, and where will they be located?

August 17 – August 25, 2024 
10 a.m. - 6:30 p.m.

  • Saturday, August 17th, 10 a.m. - 3 p.m.
  • Sunday, August 18th, 10 a.m. - 3 p.m.
  • Monday, August 19th, 10 a.m. - 6:30 p.m.
  • Tuesday, August 20th, 10 a.m. - 6:30 p.m.
  • Wednesday, August, 21st 10 a.m. - 6:30 p.m.
  • Thursday, August 22nd, 10 a.m. - 6:30 p.m.
  • Friday, August 23rd, 10 a.m. - 6:30 p.m.
  • Saturday, August 24th, 10 a.m. - 2 p.m.
  • Sunday, August 25th, 10 a.m. - 2 p.m.

Satellite Locations: 

  • Letts Formal
  • Leonard The Hatch
  • Duber 113 and 114

Your package alert will direct you to the location where your package can be picked up.

Question: When will Mail Services resume regular hours of operations?

September 9, 2024